garuda4 Privacy Policy

This page describes what we collect when you use garuda4 and how we keep that data protected. We collect personal information to process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We also collect data to verify your identity before your first withdrawal, comply with anti-fraud regulations, and keep your account secure.

Our garuda4 platform operates across supported jurisdictions. Your data may be stored on servers located outside your region. We do not sell your personal information to third parties for marketing. We share data only with payment processors, anti-fraud vendors, and where required by local law.

This policy explains our practices. If you have questions about how we use your data on garuda4, contact our support team through the app or website.

What Data We Collect on garuda4

When you register a garuda4 account, we collect your email address or phone number, your legal name, and a password you choose. This information is required to create your account and send you important notifications about your account status, deposits, and withdrawals.

When you request your first withdrawal from garuda4, we collect additional data: your date of birth, national ID number (or passport information), physical address, and payment method details. This Know Your Customer (KYC) verification is required by local financial regulations and helps us prevent fraud and money laundering. We store this information securely using industry-standard encryption.

We also collect transaction data: every deposit, withdrawal, and game activity on garuda4 is recorded with timestamps. This allows us to provide you with a complete history of your account activity and helps us detect unusual patterns that might indicate unauthorized access or fraud.

Account registration

Email/phone, name, password. Used for account access and notifications.

First withdrawal verification

Date of birth, ID number, address, payment method. Required for KYC compliance.

Transaction records

Deposits, withdrawals, game activity, timestamps. Stored for account history and fraud prevention.

Device and access logs

IP address, device type, login times. Recorded for security monitoring.

How We Use Your Data on garuda4

We use your data to operate garuda4 and deliver our services. Your email and phone number allow us to send you account notifications, deposit confirmations, and withdrawal updates. Your identity information (collected at first withdrawal) is used to verify that you meet eligibility requirements under local law.

We use your payment method information to process deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and to process your withdrawal requests to the same payment method. We share this information only with payment processors who help us complete transactions.

Our garuda4 team uses transaction data to detect fraud, prevent account abuse, and investigate disputes. We analyze login patterns and activity to spot unauthorized access attempts. We do not use your data to sell you marketing materials or share it with third parties for advertising purposes.

Data Storage and International Transfer on garuda4

We store your garuda4 data on secure servers. Some of these servers may be located outside your jurisdiction. By using garuda4, you consent to your personal data being processed and stored in multiple locations, subject to the same security standards. We encrypt data in transit and at rest to prevent unauthorized access.

Our garuda4 data processors include payment partners, cloud-hosting providers, and security vendors. These third parties have contractual obligations to protect your data and use it only for the purposes we specify. We do not permit them to use your information for their own commercial purposes.

We protect your garuda4 account data using industry-standard encryption and strict access controls. Your payment information is shared only with processors needed to complete your deposits and withdrawals.

Your Rights and Data Access on garuda4

You can request a copy of the personal data we hold on garuda4 by contacting our support team. We will provide your information within reasonable timeframes. You can update your email, phone number, or address through your garuda4 account settings. If you request account closure, we delete your data according to local data-protection requirements, though we may retain transaction records where required by law.

You can opt out of promotional communications by updating your notification settings in your garuda4 account. We will continue to send you essential account notifications (deposits, withdrawals, security alerts) even if you opt out of promotions, as these are necessary for account operation.

Cookies and Tracking on garuda4

Our garuda4 platform uses cookies to maintain your login session, remember your preferences, and analyze how you use the app or website. We use analytics tools to understand traffic patterns and improve our service. These cookies do not identify you personally; they track your activity on garuda4 to help us optimize performance and user experience.

You can control cookies through your browser settings. Disabling cookies may prevent you from using certain features of garuda4, including login persistence and saved payment methods. Our garuda4 app uses similar tracking mechanisms to improve performance on mobile devices.

Data Retention and Deletion on garuda4

We retain your garuda4 account information as long as your account is active. If you close your account, we delete most personal data within ninety days, except where local law requires us to retain records for longer periods (such as transaction histories for tax or anti-fraud purposes). We retain deposit and withdrawal records for at least seven years to comply with financial regulations in jurisdictions where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

If you have not accessed your garuda4 account for two years, we may deactivate it and store your data in archived form. You can reactivate your account by contacting our support team, subject to re-verification if required by local regulations.

Policy Updates and Contact on garuda4

We may update this privacy policy to reflect changes in our practices or local regulations. We will notify you of material changes by email or through a notice on your garuda4 account. Your continued use of garuda4 after policy updates constitutes acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any changes.

If you have questions about how we use your data on garuda4, need a copy of your personal information, or wish to exercise your rights under data-protection laws, contact our support team through the garuda4 app, website, or email. We respond to data requests within fifteen business days where possible. We handle all requests in accordance with applicable local privacy laws.

Our garuda4 platform is available only where local law permits. Your rights regarding personal data vary by jurisdiction. If you believe our privacy practices violate your local data-protection laws, you may file a complaint with your regional data-protection authority or contact us for clarification of our practices.